Terms of service
General Terms and Conditions of Sale
1. Identity of the Seller
These General Terms and Conditions of Sale (“Terms”) govern all offers, sales and agreements concluded by Leap2C B.V., acting under the Igloo brand (“Seller”).
Leap2C B.V. Beurtvaartweg 2, 6541 BW Nijmegen, Netherlands Email: info@leap2c.com Phone: +31 (0)88 130 8787 VAT: NL853895132B01 Chamber of Commerce (KvK): 60403209 Legally represented by E. Santcroos
2. Definitions
2.1 “Customer” means any natural or legal person entering into an Agreement with the Seller.
2.2 “Consumer” means a natural person acting for purposes wholly or mainly outside their trade, business, craft or profession within the meaning of §13 BGB.
2.3 “Business Customer” means a natural or legal person acting in the exercise of their trade, business or profession within the meaning of §14 BGB.
2.4 “Agreement” means any contract concluded between the Seller and the Customer.
3. Applicability
3.1 These Terms apply to all offers, quotations, legal relationships and Agreements.
3.2 Any terms and conditions used by the Customer are expressly rejected.
3.3 Deviations from these Terms are only valid if agreed in writing.
3.4 If the Customer is a Consumer residing in Germany, mandatory provisions of German consumer protection law remain unaffected.
4. Conclusion of the Contract
4.1 Product listings constitute a non-binding invitation to purchase.
4.2 By placing an order, the Customer submits a binding offer.
4.3 The Agreement is concluded upon explicit acceptance, dispatch confirmation, or delivery.
4.4 Automatically generated confirmations do not constitute acceptance.
4.5 The Seller reserves the right to refuse orders for legitimate reasons, including pricing errors, suspected fraud, abnormal quantities, or failed payment.
5. Prices and Payment
5.1 All prices include VAT unless explicitly stated otherwise.
5.2 Shipping costs and additional charges are displayed prior to checkout.
5.3 Payment methods are indicated on the website.
5.4 The Seller may use third-party payment service providers.
5.5 The Seller reserves the right to refuse or cancel orders if payment fails, authorization is denied, or fraud is suspected.
6. Delivery and Performance
6.1 Delivery shall be made to the address provided by the Customer.
6.2 Delivery times are indicative unless expressly agreed otherwise.
6.3 Delivery shall take place without undue delay and no later than 30 days after conclusion of the Agreement.
6.4 Partial deliveries are permitted where reasonable.
6.5 Risk passes as follows:
· For Consumers, the risk of loss or damage passes when the goods are delivered to the Consumer or a third party designated by the Consumer who is not the carrier;
· For Business Customers, the risk of loss or damage passes upon handover of the goods to the carrier.
6.6 The Customer is responsible for providing accurate delivery information. Additional costs resulting from incorrect information may be charged.
7. Retention of Title
7.1 Goods remain the property of the Seller until full payment has been received.
7.2 For Business Customers, the Seller retains title until all claims arising from the business relationship have been settled.
8. Right of Withdrawal (Consumers only)
8.1 Consumers have a statutory right of withdrawal of 14 days for distance contracts.
8.2 Details, conditions and a model withdrawal form are provided in Annex 1.
9. Returns
9.1 Returns outside statutory rights require prior approval.
9.2 The Customer must return goods in appropriate packaging.
9.3 Return costs are borne by the Customer unless otherwise required by mandatory law.
10. Conformity, Defects and Warranty
10.1 The Seller shall supply goods in conformity with the Agreement and applicable law.
10.2 Consumers retain all statutory rights (Gewährleistung).
10.3 Commercial warranties apply only if expressly provided and do not limit statutory rights.
10.4 For Business Customers:
(a) the limitation period for defect claims is one year from delivery;
(b) the inspection and notification obligations pursuant to §377 HGB apply.
10.5 To the extent permitted by law, defects caused by misuse, improper installation, unauthorized modification, external causes, or normal wear and tear are excluded.
11. Liability
11.1 Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for intent, gross negligence, fraud, death or personal injury, or product liability.
11.2 The Seller is liable for foreseeable damage resulting from breach of essential contractual obligations (Kardinalpflichten).
11.3 To the extent permitted by law, the Seller shall not be liable for indirect damages, consequential damages, loss of profit, loss of revenue, loss of business, loss of savings, loss of data, or claims by third parties, unless caused by intent or gross negligence.
11.4 The Seller’s total liability shall be limited to the amount paid by the Customer for the relevant order.
11.5 These limitations also apply to employees, representatives and agents of the Seller.
11.6 The Seller shall not be liable for damage resulting from failure to follow product instructions, manuals, safety guidelines, or intended use as communicated with the Product.
12. Data Protection
12.1 The Seller processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable laws.
12.2 Personal data is processed for the purposes of contract performance, order handling, delivery, payment processing and customer service.
12.3 The Seller may engage third-party service providers, including payment processors and logistics partners, who process data on behalf of the Seller.
12.4 Further details are set out in the Privacy Policy available on the website.
12.5 To the extent permitted by law, the Seller shall not be liable for data loss unless caused by intent or gross negligence.
13. Force Majeure
13.1 The Seller shall not be liable for failure or delay in performance due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, strikes, transport disruptions, energy or internet outages, government measures, or supplier failures.
13.2 In the event of temporary force majeure, the Seller’s obligations shall be suspended for the duration of the event.
13.3 If the force majeure situation continues for an unreasonable period, either party may terminate the Agreement for the unperformed part without liability.
13.4 The Seller shall not be liable for any damages resulting from force majeure.
14. Dispute Resolution
14.1 The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a German consumer arbitration board, unless required by law.
15. Applicable Law and Jurisdiction
15.1 All Agreements are governed by Dutch law.
15.2 If the Customer is a Consumer residing in Germany, mandatory provisions of German consumer protection law remain applicable.
15.3 For Consumers, jurisdiction shall also be determined by mandatory statutory provisions.
15.4 For Business Customers, all disputes shall be submitted exclusively to the competent court in the Netherlands.
16. Inspection, Installation and Use
16.1 The Customer is responsible for the proper installation, use and maintenance of the products.
16.2 The Customer shall follow all instructions provided with the product, including manuals, safety instructions and product documentation.
16.3 The Seller shall not be liable for any damage resulting from improper use, incorrect installation, unauthorized modifications or failure to follow product instructions, to the extent permitted by law.
17. Promotional Offers and Free Products
17.1 The Seller may offer promotional products or free items in connection with specific offers.
17.2 Such offers are valid only for the specified period and while stocks last.
17.3 Promotional offers are limited to one per Customer unless otherwise stated.
17.4 If a Customer exercises a right of withdrawal or otherwise cancels an order that included a free product, the Customer must also return the free product.
17.5 If the free product is not returned, the Seller reserves the right to deduct the value of the free product from any refund.
18. Order Finality
18.1 Once an order has been accepted by the Seller, it cannot be modified or cancelled by the Customer, except as required by law or expressly agreed otherwise.
19. Data Subject Rights
19.1 The Customer has the right to request access to, rectification or erasure of personal data, as well as restriction of processing, in accordance with applicable data protection laws.
19.2 Requests can be submitted via the contact details provided in these Terms or in the Privacy Policy.
20. Final Provisions
20.1 These Terms constitute the entire agreement between the parties.
20.2 Electronic communication shall be deemed valid and admissible as evidence.
20.3 If any provision is invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Annex 1 – Right of Withdrawal
A. Withdrawal instructions
Consumers have the right to withdraw from the Agreement within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which the Consumer acquires physical possession of the goods.
To exercise the right of withdrawal, the Consumer must inform the Seller (Leap2C B.V., Beurtvaartweg 2, 6541 BW Nijmegen, Netherlands, info@leap2c.com) of the decision to withdraw by means of a clear statement (e.g. a letter sent by post or an email).
To meet the withdrawal deadline, it is sufficient for the Consumer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
B. Effects of withdrawal
If the Consumer withdraws from the Agreement, the Seller shall reimburse all payments received from the Consumer, including the costs of standard delivery (except for any additional costs resulting from the Consumer’s choice of a type of delivery other than the least expensive type of standard delivery offered), without undue delay and in any event not later than 14 days from the day on which the Seller is informed of the Consumer’s decision to withdraw.
The Seller may withhold reimbursement until the goods have been received back or until the Consumer has supplied evidence of having sent back the goods, whichever is earlier.
The Seller shall use the same means of payment as the Consumer used for the initial transaction, unless the Consumer has expressly agreed otherwise. In any event, the Consumer shall not incur any fees as a result of the reimbursement.
The Consumer shall send back the goods or hand them over to the Seller without undue delay and in any event not later than 14 days from the day on which the Consumer communicates the withdrawal. The deadline is met if the Consumer sends back the goods before the period of 14 days has expired.
Unless otherwise required by law, the Consumer bears the direct cost of returning the goods.
The Consumer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
C. Exclusions from the right of withdrawal
To the extent permitted by law, the right of withdrawal does not apply to, among other things:
(a) goods made to the Consumer’s specifications or clearly personalized;
(b) goods which are liable to deteriorate or expire rapidly;
(c) sealed goods which are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery;
(d) goods which are, after delivery, inseparably mixed with other items by their nature;
(e) sealed audio or video recordings or sealed computer software which were unsealed after delivery; and
(f) any other goods or services for which the right of withdrawal is excluded by mandatory law.