Terms of service
General Terms and Conditions of Sale
1. Identity of the Seller
These General Terms and Conditions of Sale (“Terms”) govern all offers, sales and agreements concluded by Leap2C B.V., acting under the Igloo brand (“Seller”).
Leap2C B.V.
Beurtvaartweg 2, 6541 BW Nijmegen, Netherlands
Email: info@leap2c.com
Phone: +31 (0)88 130 8787
VAT: NL853895132B01
Chamber of Commerce (KvK): 60403209
Legally represented by E. Santcroos
2. Definitions
2.1 “Customer” means any natural or legal person entering into an Agreement with the Seller.
2.2 “Consumer” means a natural person acting for purposes that do not fall within the scope of their commercial, industrial, artisanal or professional activity within the meaning of the French Consumer Code (Code de la consommation).
2.3 “Business Customer” means a natural or legal person acting in the exercise of their commercial, industrial, artisanal or professional activity.
2.4 “Agreement” means any contract concluded between the Seller and the Customer.
3. Applicability
3.1 These Terms apply to all offers, quotations, legal relationships and Agreements.
3.2 Any terms and conditions used by the Customer are expressly rejected.
3.3 Deviations from these Terms are only valid if agreed in writing.
3.4 If the Customer is a Consumer residing in France, these Terms shall not deprive the Consumer of mandatory rights granted under French law (Code de la consommation).
4. Conclusion of the Contract
4.1 Product listings constitute a non-binding invitation to purchase.
4.2 By placing an order, the Customer submits a binding offer.
4.3 The Agreement is concluded upon explicit acceptance, dispatch confirmation, or delivery.
4.4 Automatically generated confirmations do not constitute acceptance.
4.5 The Seller reserves the right to refuse orders for legitimate reasons, including pricing errors, suspected fraud, abnormal quantities, or failed payment, without prejudice to the Consumer’s statutory rights.
5. Prices and Payment
5.1 All prices include VAT unless explicitly stated otherwise.
5.2 Shipping costs and additional charges are displayed prior to checkout.
5.3 Payment methods are indicated on the website.
5.4 The Seller may use third-party payment service providers.
5.5 The Seller reserves the right to refuse or cancel orders if payment fails, authorization is denied, or fraud is suspected. The Seller may also suspend or cancel any order where there is reasonable suspicion of misuse, abuse, or fraudulent activity.
5.6 The Consumer shall not be charged any fees exceeding the costs borne by the Seller for the use of a given means of payment, in accordance with applicable law.
6. Delivery and Performance
6.1 Delivery shall be made to the address provided by the Customer.
6.2 Delivery times are indicative unless expressly agreed otherwise.
6.3 Delivery shall take place without undue delay and no later than 30 days after conclusion of the Agreement.
6.4 Partial deliveries are permitted where reasonable.
6.5 Risk passes as follows:
· For Consumers, the risk of loss or damage passes when the goods are delivered to the Consumer or a third party designated by the Consumer who is not the carrier;
· For Business Customers, the risk of loss or damage passes upon handover of the goods to the carrier.
6.6 The Customer is responsible for providing accurate delivery information. Additional costs resulting from incorrect information may be charged.
6.7 If a product is unavailable or only partially available after the order has been accepted, the Seller shall inform the Customer without undue delay. The Customer may choose, where applicable, to accept a partial delivery, wait for restocking, or cancel the unavailable part of the order. Any amounts paid for unavailable products shall be refunded without undue delay.
6.8 If the Customer fails to accept delivery or fails to collect the parcel from the carrier or collection point within the applicable period, and the parcel is returned to the Seller, the Seller may charge the direct return and handling costs actually incurred, unless the failed delivery was caused by the Seller or the carrier.
6.9 In case of failure to deliver within the agreed period, the Consumer may request performance within an additional reasonable period. If the Seller fails to perform within that period, the Consumer may terminate the Agreement in accordance with Article L.216-6 of the French Consumer Code.
6.10 Upon termination, the Seller shall reimburse all sums paid without undue delay.
7. Retention of Title
7.1 Goods remain the property of the Seller until full payment has been received.
7.2 For Business Customers, the Seller retains title until all claims arising from the business relationship have been settled.
8. Right of Withdrawal (Consumers only)
8.1 Consumers have a statutory right of withdrawal of 14 days for distance contracts.
8.2 Details, conditions and a model withdrawal form are provided in Annex 1.
8.3 The Seller provides the Consumer with a standard withdrawal form in accordance with French law (see Annex 1).
9. Returns
9.1 Returns outside statutory rights require prior approval.
9.2 The Customer must return goods in appropriate packaging, including the original packaging where reasonably possible.
9.3 Return costs are borne by the Customer unless otherwise required by mandatory law. For Consumers exercising the right of withdrawal, the direct cost of returning the goods shall be borne by the Consumer unless the Seller has agreed to bear those costs.
10. Conformity, Defects and Warranty
10.1 The Seller shall supply goods in conformity with the Agreement and applicable law.
10.2 Consumers retain all statutory rights.
10.3 Consumers residing in France benefit from the legal guarantee of conformity (garantie légale de conformité) and the guarantee against hidden defects (garantie des vices cachés) in accordance with applicable French law.
10.4 Commercial warranties apply only if expressly provided and do not limit statutory rights.
10.5 For Business Customers:
(a) the limitation period for defect claims is one year from delivery;
(b) must inspect the goods upon delivery and notify any apparent defects without undue delay.
10.6 To the extent permitted by law, defects caused by misuse, improper installation, unauthorized modification, external causes, or normal wear and tear are excluded.
10.7 The statutory provisions relating to the legal guarantee of conformity and the guarantee against hidden defects, as applicable under French law, are reproduced in Annex 2 for information purposes.
10.8 Commercial warranties, if any, shall be provided in accordance with Articles L.217-21 et seq. of the French Consumer Code and shall not affect statutory guarantees.
11. Liability
11.1 Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for intent, gross negligence, fraud, death or personal injury, or product liability.
11.2 The Seller is liable for foreseeable damage resulting from breach of essential contractual obligations.
11.3 To the extent permitted by law, the Seller shall not be liable for indirect damages, consequential damages, loss of profit, loss of revenue, loss of business, loss of savings, loss of data, or claims by third parties, unless caused by intent or gross negligence.
11.4 The Seller shall not be liable for damage resulting from improper use, incorrect installation, improper assembly or unauthorized modification of the Product by the Customer or any third party.
11.5 The Seller’s total aggregate liability arising out of or in connection with the Agreement shall be limited to the amount actually paid by the Customer for the relevant order.
11.6 These limitations also apply to employees, representatives and agents of the Seller.
11.7 The Seller shall not be liable for damage resulting from failure to follow product instructions, manuals, safety guidelines, or intended use as communicated with the Product.
12. Data Protection
12.1 The Seller processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable laws.
12.2 Personal data is processed for the purposes of contract performance, order handling, delivery, payment processing and customer service.
12.3 The Seller may engage third-party service providers, including payment processors and logistics partners, who process data on behalf of the Seller.
12.4 Further details are set out in the Privacy Policy available on the website, which shall be made available in a clear and accessible manner, including to Consumers in France.
12.5 To the extent permitted by law, the Seller shall not be liable for data loss unless caused by intent or gross negligence.
13. Force Majeure
13.1 The Seller shall not be liable for failure or delay in performance due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, strikes, transport disruptions, energy or internet outages, government measures, or supplier failures, including failures of third-party suppliers or subcontractors, y compris les défaillances de fournisseurs ou de sous-traitants tiers.
13.2 In the event of temporary force majeure, the Seller’s obligations shall be suspended for the duration of the event.
13.3 If the force majeure situation continues for an unreasonable period, either party may terminate the Agreement for the unperformed part without liability.
13.4 The Seller shall not be liable for any damages resulting from force majeure.
14. Dispute Resolution
14.1 In accordance with Articles L.612-1 et seq. of the French Consumer Code, Consumers have the right to have recourse free of charge to a consumer mediator for the amicable resolution of disputes.
14.2 The Seller adheres to the consumer mediation service of FEVAD (Fédération du e-commerce et de la vente à distance).
Contact details:
Médiateur de la consommation FEVAD
BP 20015 – 75362 Paris Cedex 8 – France
Website: https://www.mediateurfevad.fr
After prior written request to the Seller, the Consumer may refer the matter to the mediator if no amicable solution has been reached
14.3 Before referring the matter to the mediator, the Consumer must first submit a written complaint to the Seller. If no amicable solution is reached within a reasonable period, the Consumer may refer the dispute to the mediator.
15. Applicable Law and Jurisdiction
15.1 All Agreements are governed by Dutch law.
15.2 If the Customer is a Consumer residing in France, this choice of law shall not deprive Consumers residing in France of the protection afforded to them by mandatory provisions of French law.
15.3 For Consumers, jurisdiction shall also be determined by mandatory statutory provisions.
15.4 For Business Customers, all disputes shall be submitted exclusively to the courts of the district of the Seller’s registered office in the Netherlands.
16. Inspection, Installation and Use
16.1 The Customer is responsible for the proper installation, use and maintenance of the products.
16.2 The Customer shall follow all instructions provided with the product, including manuals, safety instructions and product documentation.
16.3 The Seller shall not be liable for any damage resulting from improper use, incorrect installation, improper assembly, unauthorized modification of the Product, or use by the Customer or any third party, to the extent permitted by law.
17. Promotional Offers and Free Products
17.1 The Seller may offer promotional products or free items in connection with specific offers.
17.2 Such offers are valid only for the specified period and while stocks last.
17.3 Promotional offers are limited to one per Customer unless otherwise stated.
17.4 If the Customer exercises the right of withdrawal, they must also return any free product received, where applicable, in accordance with the withdrawal conditions.
17.5 If the free product is not returned, the Seller reserves the right to deduct the value of the free product from any refund.
18. Order Finality
18.1 Once an order has been accepted by the Seller, it cannot be modified or cancelled by the Customer, without prejudice to the Consumer’s statutory rights, including the right of withdrawal.
19. Data Subject Rights
19.1 The Customer has the right to request access to, rectification or erasure of personal data, as well as restriction of processing, in accordance with applicable data protection laws.
19.2 Requests can be submitted via the contact details provided in these Terms or in the Privacy Policy.
20. Connected Applications
20.1 Unless expressly stated otherwise, any mobile application, software or digital interface that may be used with the product is not part of the sales contract for the product and may be governed by separate terms.
20.2 This does not affect any mandatory rights relating to digital elements provided as part of the sales contract under applicable law.
20.3 Where digital elements are included in the contract, the Seller shall ensure conformity and updates as required under applicable law, including French provisions on digital content and services.
20.4 The Seller shall not be responsible for the compatibility of digital elements with third-party systems unless expressly agreed.
21. Final Provisions
21.1 These Terms constitute the entire agreement between the parties.
21.2 Electronic communication shall be deemed valid and admissible as evidence.
21.3 If any provision is invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Annex 1 – Right of Withdrawal
A. Withdrawal instructions
Consumers have the right to withdraw from the Agreement within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which the Consumer acquires physical possession of the goods.
To exercise the right of withdrawal, the Consumer must inform the Seller (Leap2C B.V., Beurtvaartweg 2, 6541 BW Nijmegen, Netherlands, info@leap2c.com) of the decision to withdraw by means of a clear statement (e.g. a letter sent by post or an email).
To meet the withdrawal deadline, it is sufficient for the Consumer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
If the Consumer withdraws from the Agreement, the Seller shall reimburse all payments received from the Consumer, including the costs of standard delivery (except for any additional costs resulting from the Consumer’s choice of a type of delivery other than the least expensive type of standard delivery offered), without undue delay and in any event not later than 14 days from the day on which the Seller is informed of the Consumer’s decision to withdraw.
The Seller may withhold reimbursement until the goods have been received back or until the Consumer has supplied evidence of having sent back the goods, whichever is earlier.
The Seller shall use the same means of payment as the Consumer used for the initial transaction, unless the Consumer has expressly agreed otherwise. In any event, the Consumer shall not incur any fees as a result of the reimbursement.
The Consumer shall send back the goods or hand them over to the Seller without undue delay and in any event not later than 14 days from the day on which the Consumer communicates the withdrawal. The deadline is met if the Consumer sends back the goods before the period of 14 days has expired.
Unless otherwise required by law, the Consumer bears the direct cost of returning the goods.
The Consumer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
C. Exclusions from the right of withdrawal
To the extent permitted by law, the right of withdrawal does not apply to, among other things:
(a) goods made to the Consumer’s specifications or clearly personalized;
(b) goods which are liable to deteriorate or expire rapidly;
(c) sealed goods which are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery;
(d) goods which are, after delivery, inseparably mixed with other items by their nature;
(e) sealed audio or video recordings or sealed computer software which were unsealed after delivery; and
(f) any other goods or services for which the right of withdrawal is excluded by mandatory law.
D. Standard Withdrawal Form
(Please complete and return this form only if you wish to withdraw from the contract)
- To: Leap2C B.V., Beurtvaartweg 2, 6541 BW Nijmegen, Netherlands
- Email: info@leap2c.com
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods:
Ordered on (*) / received on (*)
Name of consumer(s):
Address of consumer(s):
Signature (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Annex 2: French Statutory Warranty Provisions
The following provisions of French law are reproduced for information purposes only and do not limit or replace the statutory rights of Consumers.
Legal guarantee of conformity (Articles L.217-3 et seq. of the French Consumer Code)
The seller delivers goods that conform to the contract and to the criteria set out in Article L.217-5.
The seller is liable for any lack of conformity existing at the time of delivery of the goods which appears within a period of two years from delivery.
In the case of goods containing digital elements:
- where the contract provides for continuous supply of digital content or a digital service for a period less than or equal to two years, or where no duration is specified, the seller is liable for defects appearing within two years from delivery;
- where the contract provides for continuous supply for more than two years, the seller is liable for defects occurring during the period of supply.
The seller is also liable for defects resulting from packaging, assembly instructions, or installation when this is the responsibility of the seller or carried out under its responsibility, or when incorrect installation by the consumer is due to deficiencies in the instructions provided.
The consumer:
- may act within two years from delivery of the goods;
- may choose between repair or replacement, subject to cost conditions provided by law;
- is not required to prove the existence of the lack of conformity within 24 months from delivery.
The legal guarantee of conformity applies independently of any commercial warranty.
Guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code)
The seller is bound by the guarantee for hidden defects in the goods sold that render them unfit for their intended use or that impair such use to such an extent that the buyer would not have acquired them, or would have paid a lower price, if they had known of them.
The buyer may choose between rescission of the sale or a reduction in the purchase price.
The action resulting from hidden defects must be brought within two years from the discovery of the defect.